FAQs

Here are some Frequently Asked Questions, and things to know

Australia Post – Lost in Transit

Recently Australia Post has decreased expected delivery times, and in 2016 they will most likely slow again (as well as postage prices going up).  Unfortunately there is not much to be done about it … BUT, there options to make the whole experience smoother.
#1 Signature On Delivery – There is an option in the store to Signature On Delivery.  This ensures that your signature is required on delivery, and the postie can’t just leave it in your letterbox or on your doorstep.
#2 Tracking – The only way to receive tracking on a parcel is to opt for a prepaid satchel which provides a tracking number, in 500g or 3kg options.  All satchels are lodged at my local post office so that they are scanned at the beginning of their journey home.  This does not include insurance.
#3 Express Post – This is useful for overnight delivery if your postcode falls within the postcodes serviced by overnight express post.  If your postcode is not listed, sadly, the guarantee of replacement express post envelope/satchel and overnight delivery does not apply.  You can find more information about Express Post areas HERE.
#4 Insurance – you can purchase insurance cover for your parcel for $1.50 (insured up to $100 value).  If your purchase is over $100, you can purchase more than one insurance so you’re covered if the parcel goes missing whilst in the possession of Australia Post

Unless you choose a tracked option, there is no way to trace a parcel.  I pack as carefully as I can, lodge all mail at my local post office so it is hand sorted, and take all care … but once it is in the hands of Australia Post, it is out of my hands.  The parcel becomes the responsibility of Australia Post, and I have zero control over  it.  You can read more about the estimated time for delivery of regular post HERE.

In over a decade of sending orders and swaps via Australia Post, a grand total of 3 have not made it to their destination.  Overall, they do a great job, and flat, light items can be sent cheaply anywhere in Australia.  The choice to have your items sent via a tracked method at a higher price is entirely up to you, and I am happy to offer all options that Australia Post makes available to us.

Where can I find out about Swaps?

Since the price of stamps went up by a ridiculous amount in January 2016, interest in swaps dropped to the point where there weren’t enough participants to make them happen.  Currently there are no swaps planned, but if that changes you will see announcements on the blog, my Facebook page and the Scrap It TV Facebook page.

What happens if my order is wrong?

Please … let me know and I will fix it immediately.  Folks … I am a one woman show, juggling home, family and business … I am human, and sometimes I make errors.  Please know that I will do everything I can to make it right as quickly as possible.

When will Scrap It TV be back on the air?

Honestly … I don’t know!  Programming is at the discrepancy of Foxtel’s Aurora channel, and they do not always let the production company know when it is being aired.  The free-to-air channel 4ME has closed, so unfortunately there is not a non-cable option currently for viewing the show.  If I do have information, I will post to the Scrap It TV Facebook page HERE.  The production company has decided not to film future series of Scrap It TV due to a lack of sponsors, a drop in the scrapbooking trend, and a lack of channels willing to air the show.

What is your Privacy Policy?

Customer information is collected on the Dawn Lewis Imagery website to be used exclusively by Dawn Lewis Imagery. Your personal details are not distributed, shared, sold or used for any other purpose than to communicate with you regarding your order.  All information you provide remains confidentail.

If you have any questions or comments about our privacy policy, please contact us: enquiries@dawnlewis.com.au