Here are some Frequently Asked Questions, and things to know
Can I get cheaper postage?
If you are overcharged for postage I will refund any overpayment above $1.00 as quickly as possible. If you have paid via Paypal or Afterpay, I will do a refund. If you have paid via bank deposit, I will let you know that you are due a refund and ask for either account details or a Paypal account that I can refund your overpaid postage to. If I do not hear from you within a few weeks of requesting your account details to refund, I will follow up with another email. If no details are forthcoming after 3 months, your refund will be put toward materials and postage for Homemade Cards for Seniors Australia.
If you would like an accurate postage quote before paying via bank deposit, please leave a comment at checkout, use the instant message feature or send me an email, and I will be happy to find the most economical postage option and provide you with an exact postage cost before you make your payment.
All orders are sent, by default, via domestic tracked envelope, satchel or box (for orders with large/heavy/bulky items). I do not charge for packaging materials, only for exact postage. If your item is sent as a parcel (due to an unusual size or shape that won’t fit in a prepaid satchel), I will use pre-loved packaging where possible, thereby saving you money on post-packs.
Australia Post – Lost in Transit
Recently Australia Post has decreased expected delivery times. Unfortunately there is not much to be done about it … BUT, there options to make the whole experience smoother.
#1 Tracking – All mail will be sent via domestic tracked envelope post or satchel post. Both options include a tracking number and insurance up to $100. All mail is lodged at my local post office so that they are scanned at the beginning of their journey home.
#2 Express Post – This is useful for faster delivery if your postcode falls within the postcodes serviced by overnight express post. If your postcode is not listed, sadly, the guarantee of replacement express post envelope/satchel and overnight delivery does not apply. You can find more information about Express Post areas HERE. This is not an option to add Express Post in the shop (search ‘express post).
#3 Insurance – your purchase is insured up to $100, but you can purchase additional insurance cover for your parcel ($2.50 per $100 value) if your purchase is over $100. This option should be available at checkout, and you can purchase multiples to ensure that you’re covered if the parcel goes missing whilst in the possession of Australia Post
#4 Regular post – If you’re on a mega-budget and prefer regular post, I am happy to arrange that for you. Just leave me a note during the checkout process and I will happily refund overpaid post and send your item regular post.
I lodge all mail at my local post office so it is hand sorted and immediately put into the Australia Post system for tracking … but once it is in the hands of Australia Post, it is out of my hands. The parcel becomes the responsibility of Australia Post, and I have zero control over it. You can read more about the estimated time for delivery of regular post HERE.
Delivery – If you’re not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.
In over a decade of sending orders and swaps via Australia Post, a grand total of 4 have not made it to their destination. Overall, they do a great job, and flat, light items can be sent cheaply anywhere in Australia.
Do you ship overseas?
Short answer … yes!
Long answer … I do not have international shipping activated on the website because the postage calculator is WILDLY inaccurate. However, if you live outside of Australia, and I have a product that you’ve desperately been searching for, please send me an email or DM, and I will be more than happy to get shipping options at my next post office visit. For international purchases, Paypal is the only payment option currently, and remember … prices are in AU$.
What happens if my order is wrong?
Please … let me know and I will fix it immediately. Folks … I am a one woman show, juggling home, family and business … I am human, and sometimes I make errors. Please know that I will do everything I can to make it right as quickly as possible.
Returns & Refunds?
If there is a problem with a product you have purchased, please let me know straight away. Photos are helpful, as any supplier would want to see a photograph before providing a replacement product or refund. If your product has been damaged in the post, we can make a claim with Australia Post (photos of any parcel damage will be required).
If you wish to return a product due to a change of mind, I am happy to do that within 2 weeks from the day you receive your parcel. You will need to contact me to let me know you are returning product, and the refund will be reliant on the product being in re-sellable condition (the same as it was when I sent it), and being received. Postage is not refundable, and return postage will not be compensated for a change of mind return. A change of mind refund for product only will be made once the item(s) has/have been returned and received, and verified as being in the correct condition.
What is your Privacy Policy?
Customer information is collected on the Dawn Lewis Imagery website to be used exclusively by Dawn Lewis Imagery. Your personal details are not distributed, shared, sold or used for any other purpose than to communicate with you regarding your order. All information you provide remains confidential.
My privacy policy is currently under review, and will be updated soon.